My jar came in a box and other than the white seal under the lid it was not sealed in cellophane or anything.
answered 1 year, 2 months ago
There is no plastic band sealing the lid, but there should be a very thin foam-like disc on the top of a new jar once the lid is removed that must be peeled back to get to the moisturizer itself.
Mine was opened and spilling out. No protective seal but it is a great idea. I wrote a bad review just because of the poor packaging. You might do the same. Enough complaints and they might fix the problem.
answered 2 years, 3 months ago
I don't think there is a seal, per se...just a "cover" under the lid.
I don't think it does come with a protective seal. Mine was just a jar in a box.
My tub had a protective seal. I would suggest you take it back to the store to exchange.
answered 3 years, 1 month ago
Mine did not have a protective cover either must be the way it is packaged.
answered 3 years, 2 months ago
(South Lake Tahoe,CA)
I am a recent "newbie" user of this product, and I also received my jar without any type of protective seal, both along the exterior, as well as the interior. My jar was completely full with product, and didn't show any signs of tampering or misuse, so I am just assuming that this is how it comes... Hope this helps!
answered 3 years, 5 months ago
It's suppose to be lightly sealed. I have been buying this product for many years already and sometimes their lightly sealed, sometimes their opened or not sealed at all. Especially if your ordering online, sometimes the jar will tip over and cause a mess :(
answered 3 years, 6 months ago