answer 1
It didn't work for me either. The sales person was amazing during the return process.
answered 2 years, 1 month ago
sensha
(San Francisco, CA)
answer 2
I am sorry that you are breaking out! What I do find is that some products work at bringing the dirt up to the skin to clean out the pores. When I changed to this product my breakouts reduced and my whiteheads reduced and the spot treatment worked at preventing and drying them up. If you have tried the product for more than 2-3 weeks and you don't get any good results, it probably doesn't work for your face and you would need to try another product.
If you would like your money back, I would try to call the Customer Service LIne and ask them the process. If they won't give it back, try to make a deal with them. Good luck!!
answered 2 years, 4 months ago
beachynicole
(Los Angeles, CA)
answer 3
If this product doesn't work for you, just bring it back to a Sephora store with your original receipt and they will gladly give you your money back. If you lost your receipt, they will also give you merchandise credit, but you will have to show your ID.
answered 2 years, 4 months ago
answer 4
Some people break out more when a product starts working because it draws the zits to the surface. This happens to me with this stuff, but it's nice since the zits will heal faster than way. Keep with it for 4 weeks and see if your breakouts get better. If your skin gets painful, irritated, red, etc, I'd only use the cleanser and lotion twice a day, and leave the gel and spot treatment for nights only. If it is still bad, stop using it, as your skin obviously hates it. Listen to your skin! Good luck, hope this helps.
answered 2 years, 7 months ago
answer 5
Sephora will let you return it for a full refund as long as it's still at least half full.
answered 2 years, 9 months ago
answer 6
For items purchased from Sephora.com, we will gladly accept returns for any gently used Sephora.com products, no questions asked, upon receiving your returned package within 60 days of receipt of the item. Please call 1-877-SEPHORA for assistance by phone.
For items purchased in our Sephora retail stores, we recommend you contact the store directly for information on how to process your return or exchange. To view the contact information for our retail stores, please use our Store Locator at www.sephora.com.
answered 2 years, 10 months ago
1877SEPHORA
(San Francisco, CA)