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Most Recent Questions
Recent Question:
Is this product noncomedogenic?
Recent Question:
Is this product noncomedogenic? If not, can you please recommend a makeup remover that is?
Recent Question:
Does it remove stubborn eye makeup/mascara effectively and is it safe for sensitive eyes?
Recent Question:
Does it remove stubborn eye makeup/mascara effectively and is it safe for sensitive eyes?
Questions with Most Recent Answers
Question:
Does it remove stubborn eye makeup/mascara effectively and is it safe for sensitive eyes?
Question:
Is this product noncomedogenic? If not, can you please recommend a makeup remover that is?
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Is this product tested on animals?
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Are Sephora brand products tested on animals?
See all questions : Makeup Q & A : Eye Makeup Q & A : Eye Makeup Remover Q & A


Lancôme BI-FACIL - Double-Action Eye Makeup Remover

What it is:An award-winning, gentle, liquid eye makeup remover. What it is formulated to do:This formula activates when shaken to gently whisk away even waterproof eye makeup while conditioning and refreshing the skin. Ideal for sensitive skin and contact lenses, it leaves eyes feeling cool and relaxed without an oily residue. What else you need to know:This product has been ophthalmologist tested for safety.
Questions & Answers:
25 Questions
 | 
182 Answers
Overall Rating:
4.72 out of 5
4.7
out of
5
Product Details

Questions & Answers for Lancôme BI-FACIL - Double-Action Eye Makeup Remover

Question
Ingredients in certain Lancome products
I am on a protocol which prevents me from putting anything on my skin which has salicylates in it. I recently purchased a lot of products when you had the Lancome special and need to know if any of them have salicylates in it. They are as follows: Bi-Facil, make-up remover, Absolute premium cream reconstuante, High Resolution Collaser-5X, Renergie Lift Volumetry, High Resolution Refill-3X, Flash Bronzer, tinted self-tanning leg gel with pure vitamin E, Teint Idole Ultra, La Base Pro, Tresor poudre precieuse pour le corps, perfumed body powder, and Tresor perfume. Thank you very much.
asked 3 years, 7 months ago
loraie
(Honolulu, HI)
on BI-FACIL - Double-Action Eye Makeup Remover
2 answers
Answers
answer 1
Your best bet it to contact the company with this question either with the website or if you can get a number to call a rep. Goodluck!
answered 3 years ago
estygirl
(Syracuse,New York)
answer 2
I don't see salicylates under the ingredient list.
answered 3 years, 4 months ago
thsg
(Atlanta, GA)
Question
How to learn expire date of products on sephora online?
How to learn expire date of products on sephora online?
asked 1 year, 1 month ago
Kingfer
(California, CA)
on BI-FACIL - Double-Action Eye Makeup Remover
2 answers
Answers
answer 1
yes PIN TO TOP OF Q'S PLEASE!
answered 4 months, 2 weeks ago
ajimama
(Racine, WI)
answer 2
Call them
answered 7 months ago
btspiel
(kensington, md)
Question
is this product oil free?
i wear eyelash extensions, and can't use oil to remove my eye makeup. Thanks for your help
asked 1 month ago
presh66
(California)
on BI-FACIL - Double-Action Eye Makeup Remover
2 answers
Answers
answer 1
Don't use it with Lash Extensions!!!
answered 2 weeks, 4 days ago
sweetipy
(Pittsburgh,PA)
answer 2
Bi-Facial does have fatty emollients in it. I use Almay oil free makeup remover. You can ask your esthetician if that will work.
answered 3 weeks, 5 days ago
linzbelle
(Vallejo, CA)
Question
How does the cap close?
Is there a childproof cap or does it screw on regularly? I got a small size of this in a gift set and it has a childproof cap like on medicine that is so inconvenient.
asked 3 months, 1 week ago
Anonymous
(Orlando, FL)
on BI-FACIL - Double-Action Eye Makeup Remover
4 answers
Answers
answer 1
Yes, it does. The bottle is also plastic so that helps too if you accidentally drop it!
answered 3 days ago
kelllllli
(Los Angeles, CA)
answer 2
Nope. The full size does not have a childproof cap.
answered 2 weeks, 5 days ago
girlboysong
(Oklahoma City, OK)
answer 3
This product has a childproof cap that you need to press down on before turning and opening.
answered 3 months ago
NikaBT
answer 4
The large size is also childproof.
answered 3 months ago
lisag123
(Brooklyn, NY)
Question
What are the main ingredients of this product
asked 6 years, 3 months ago
HisStarlight
(Wildomar, CA)
on BI-FACIL - Double-Action Eye Makeup Remover
5 answers
Answers
answer 1
Water, Cyclopentasiloxane, Isohexadecane, Green 6, Decyl Glucoside, Sodium Chloride, Polyaminopropyl Biguanide, Dipotassium Phosphate, Copper Sulfate, Geraniol, Disodium Edta, Potassium Phosphate, Citronellol, Hexylene Glycol, Fragrance.
answered 2 years, 4 months ago
goofpuff
(Houston, TX)
answer 2
Water, Cyclopentasiloxane, Isohexadecane, Sodium Chloride, Poloxamer 184, Hexylene Glycol, Dipotassium Phosphate, Benzyl Alcohol, Potassium Phosphate, Quarternium-15, Benzalkonium Chloride, Parfum/Fragrance,Citronellol, Geraniol, D28137/1
answered 3 years ago
sadiepoo
(West Palm Beach, FL)
answer 3
water, cyclopentasiloxane, isohexadecane, sodium chloride, poloxamer 184, hexylene glycol, dipotassium phosphate, quaternium-15, benzoalkonium chloride, fragrance, citronellol, geraniol, D28137/1
answered 3 years, 11 months ago
christina23
(Portland, OR)
answer 4
Water, cyclopentasiloxane, isohexadecane, sodium chloride, polaxamer 184, hexylene glycol, dipotassium phosphate, benzyl alchohol, potassium phosphate...
answered 4 years, 1 month ago
ambercoon
(Arlington, VA)
answer 5
oil & water
answered 6 years ago
Annerbanannaers
(Lake zurich, IL)
Question
Does this product contain parabens?
asked 3 years, 2 months ago
Anonymous
(Santa Monica, Ca.)
on BI-FACIL - Double-Action Eye Makeup Remover
5 answers
Answers
answer 1
Yes, it does contain parabens in it
answered 1 year ago
RetroPanda
(Atlanta, GA)
answer 2
it doesn't say so...
answered 2 years, 2 months ago
tiffcrs
(Toronto, ON)
answer 3
no parabens in ingredient list
answered 2 years, 3 months ago
sexychic84
(Seattle, WA)
answer 4
No.

Water, Cyclopentasiloxane, Isohexadecane, Green 6, Decyl Glucoside, Sodium Chloride, Polyaminopropyl Biguanide, Dipotassium Phosphate, Copper Sulfate, Geraniol, Disodium Edta, Potassium Phosphate, Citronellol, Hexylene Glycol, Fragrance.
answered 2 years, 4 months ago
goofpuff
(Houston, TX)
answer 5
I didn't find Parabens in the ingredient pool when I read the back of the bottle but I would message the company or call them for full confirmation.Hope this helps!
answered 3 years ago
estygirl
(Syracuse,New York)
Question
Is it safe for lash extensions?
asked 6 years, 2 months ago
bigjan
(Chicago, IL)
on BI-FACIL - Double-Action Eye Makeup Remover
6 answers
Answers
answer 1
I wear false lashes all the time, and it takes the glue off in a flash, and I clean both my lashes with it. I am able to re use my lashes over and over.
answered 3 years, 10 months ago
donnibear
(Naples, Florida)
answer 2
I am learning this as I write this bc I have had my dream lashes lash extensions for only a week and have been careful with a qtip dipped in bi-facil followed by a water dipped qtip. I try very hard to not come into contact with my lash line and dry my lashes gently using a blow dryer after cleansing to remove any excess water. This is the best cleanser I've used in terms of performance, but only time will tell how it stands up to my lashes. Since the lashes are not directly at the immediate lash line I'm thinking it will be fine. Good luck!
answered 3 years, 10 months ago
35andlovingit
(Winnipeg, MB)
answer 3
In theory, yes, it is safe for lash extensions. However if you're putting mascara on your lash extensions you're going to drastically shorten their life. The application and removal of mascara does end up affecting the lash extension glue. If you regularly get extensions, I'd say only wear mascara on them on special occasions.
answered 3 years, 11 months ago
christina23
(Portland, OR)
answer 4
yes.
answered 4 years, 2 months ago
kaisorg
(Jersey City, NJ)
answer 5
I think it will break down the eye lash extension glue if you use it everyday
answered 4 years, 5 months ago
prettyflower
(Antioch, ca)
answer 6
Yes, it is extremely mild and non drying.
answered 6 years, 2 months ago
beeblet
(Scottsdale, AZ)
Question
the smell
if the formula is oil and water than why dose it smell like roses
asked 5 years, 10 months ago
Anonymous
(ohio)
on BI-FACIL - Double-Action Eye Makeup Remover
6 answers
Answers
answer 1
MOST LIKELY BECAUSE OF THE PARFUM/FRAGRANCE THAT IS ADDED IN IT. I HAVE BEEN USING THIS PRODUCT FOR OVER 10 YEARS AND HAVE NEVER HAD ANY SIDE AFFECTS
answered 4 years, 4 months ago
kayillz
(DULUTH, GA)
answer 2
Maybe because it has rose oil in it? :-)
answered 4 years, 4 months ago
olesiat
(Tampa, FL)
answer 3
There is a fragrance in the ingredients.
answered 4 years, 4 months ago
tofunk
(Miami, FL)
answer 4
It has no obvious aroma of any kind. Odorless.
answered 4 years, 7 months ago
Georgie1
(Henderson, Nevada)
answer 5
I don't really think it smells like roses, at least not noticeably. The formula does contain some fragrance though. I have sensitive skin and have been using this for years with no irritation, so I wouldn't worry about there being some fragrance to it.
answered 4 years, 9 months ago
TaraBest
(Seattle, WA)
answer 6
It smells like roses because the company added a fragrance.
answered 5 years, 10 months ago
Poemeister
(Redlands, CA)
Question
Ingredients
I am looking for a gentle yet effective eye makeup remover that will actually work on my Urban Decay eyeliner. Love the reviews on thus product but I am concerned about what it may contain, as I do not see a list of ingredients. I am trying to avoid parabens, mineral oils and artificial fragrance and dyes.
Thank you.
asked 1 year, 1 month ago
BeaLawson27
(Oakville ON)
on BI-FACIL - Double-Action Eye Makeup Remover
6 answers
Answers
answer 1
I have very sensitive, acne-prone skin and I have been using this product for years with no adverse reactions. It's very gentle and takes off pretty much anything. I would recommend washing your face and moisturizing after if you're really worried about the product, and also if there's still some residual makeup on your lashline.
answered 3 months, 3 weeks ago
Aurianna
(Providence, RI)
answer 2
Try the Arbonne eye makeup remover for PURE ingredients.
answered 8 months ago
boogiemom5
(Coachella Valley CA)
answer 3
You really can't go wrong with this product. I have sensitive skin and dry eyes. This product feels refreshing and really takes makeup and waterproof mascara off gently. Good luck!
answered 11 months ago
marbleena
(Tewksbury. MA)
answer 4
I don't know what ingredients it contains but it's the most gentile eye makeup remover I've EVER tried - and it works. My eyes are extremely dry, I use Restasis plus I've had technis eye lenses replacement, and I'm a latisse user. This product is the most gentle product for my eyes that I've been able to try.
answered 1 year ago
latisseuser
(Annapolis MD)
answer 5
Per the Lancome website: AQUA / WATER / EAU, CYCLOPENTASILOXANE, ISOHEXADECANE, SODIUM CHLORIDE, POLOXAMER 184, HEXYLENE GLYCOL, DIPOTASSIUM PHOSPHATE, BENZYL ALCOHOL, POTASSIUM PHOSPHATE, QUATERNIUM-15, BENZALKONIUM CHLORIDE, PARFUM / FRAGRANCE, CITRONELLOL, GERANIOL ... But please note that 'artificial' fragrances typically are LESS allergenic than natural ones, due to the volitile and complex nature of natural fragrance compounds. This is why the EU has restricted so many natural fragrance compounds in the last decade from use in perfumery. Also, chemistry means fragrance that is lab-created can be bio-identical to natural compounds - so it may not come from a rose, but the molecules created in a lab will be identical in the molescules extracted from the natural source. (I collect perfume and have done a lot of investigations into this issue - you can find the same information online through mulitple sources.)
answered 1 year, 1 month ago
bec215
(Alexandria, VA)
answer 6
I have been using this make up remover for years. It's THE BEST make up remover because it easily removes the waterproof eyeliner and mascara that I wear. In fact, one time my teenage boys were playing around with permanent markers, and one of them ended up with crazy written on his forehead. The ONLY thing that removed it was this make up remover. Although it's very effective, it's also very gentle. I wear contacts and this never irritates my eyes.

Here are the ingredients listed on the bottle: water, cyclopentaciloxane, isohexadecane, sodium chloride, polamer 184, hexlene glycol, dipotassium phosphate, benzyl alcohol, potassium phosphate, quaternium 15, benzalkonium chloride, fragrance, cintronellol, geranol, D28137/1
answered 1 year, 1 month ago
maiden
(TX)
Question
Is this a no-rinse cleanser?
Do I need to wash this cleanser off after using? Or can I use it to clean up smudges under my eyes without having to do a full wash and re-apply?

Also I am very prone to Milia that my dermatologist told me is caused by clogged pores. Will this product cause Milia? I have had sucess with Estee Lauder but would like to try Lancome. Every other eye makeup remover has caused Milia within a week of starting to use it.
asked 1 year, 10 months ago
tbuss
(Ontario)
on BI-FACIL - Double-Action Eye Makeup Remover
6 answers
Answers
answer 1
I usually wash my face after using this product. There is a lipid component to it which helps with the removal of waterproof makeup, which is why wash or rinse my face afterwards. But although it does have an oil component to it, I've never had any breakouts because of it (and I have oily skin).
answered 1 year, 2 months ago
LaFurie
(Quebec, QC)
answer 2
I rinse after use. It's not very greasy, but there is a residue.
answered 1 year, 5 months ago
sograciosa
(NWI)
answer 3
My opinion - it needs to be rinsed. This product is very greasy/oily and leaves a residue on the skin that does not easily wipe off and does not soak in either!
answered 1 year, 9 months ago
benzer4
(WI)
answer 4
I don't wash this product off per se, but I do use it to remove my eye makeup before washing my face, so some product gets rinsed off. Never felt any discomfort from not rinsing after...
answered 1 year, 9 months ago
apdehoyos
(Washington, DC)
answer 5
I didn't care for the Bi-Facil eye makeup remover. I found it to be somewhat oily & it stung my eyes, plus it didn't do a very good job of removing mascara.
answered 1 year, 10 months ago
forestgirl
(Ocala National Forest FL)
answer 6
I have never had to rinse it off. A little bit on a qtip corrects any mistakes.
answered 1 year, 10 months ago
katekyo
(New York, NY)
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