Look it up on YouTube. What I do is melt the bottom of the case/pan with a lighter (outside, it will stink) until the plastic bubbles. Then I use an old screwdriver to push the pans out. There are a lot of tutorials, make sure to practice on your non-favorite eyeshadows first. Be ready to have to fix some shadows (YouTube can help with that too). So glad I did it though, seeing all my shadows in one spot makes it so easy.
answered 1 month, 1 week ago
Yes, it does. So far I've managed to get everything out with the double-ended tool that comes with it. They also suggest passing it over a straightening iron to soften the glue, which I haven't tried. Info all over the web recommends softening the glue by putting the containers or palette in a really low (<200 deg) oven. The instructions also include helpful advice on what to do if the product cracks during depotting--apparently you can stick pieces together with rubbing alcohol
answered 3 months, 3 weeks ago
The best way to get proper deporting techniques is to watch how is done thru you tube. I've never done it either and after watching a couple of videos my shadows came out fine.
answered 5 months ago
it does provide instructions and tips:) easy process with the use of a flat iron. dont worry, it will not melt the pallette to the iron nor damage the flat iron