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Questions with Most Recent Answers
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Dr. Dennis Gross Skincare Steamer Solutions

What it is:An ultimate at-home professional facial device. What it does:This at-home facial device delivers a constant flow of moisture for dry, dehydrated skin. Steam fusion technology simultaneously cleanses pores, exfoliates, and hydrates skin, leaving it nice and soft. The steamer delivers a continuous facial treatment for up to 20 minutes, providing immediate and long term results when used with Dr. Dennis Gross Skincare™ treatment products. Indulge in this luxurious and effective spa treatment at home one to two times per week or as needed. It works to infuse hydration, clear the complexion, enhance product penetration, and soothe and promote relaxation.
Questions & Answers:
52 Questions
 | 
67 Answers
Overall Rating:
4.765 out of 5
4.8
out of
5
Product Details

Questions & Answers for Dr. Dennis Gross Skincare Steamer Solutions

Question
Does this really do anything that a hot shower can't?
asked 1 year, 6 months ago
Anonymous
(Chapel Hill, NC)
on Steamer Solutions
3 answers
Answers
answer 1
This is so much better than just a shower. The steam is concentrated so it just gives your face the effect of steam. You can adjust which part of face you want to concentrate on. I only take showers and I have never had the effect that this device gives. So far it has worked wonderfully and helped me unclog pores as a bonus.
answered 11 months ago
glh4ever
(Minneapolis, MN)
answer 2
It really does. There is a concentrated stream of steam, so you can move around so the steam hits different parts of your face. Besides, hot showers aren't very good for your skin--it dries it out. Hope this helps! ;)
answered 1 year, 5 months ago
hollysays
(New York)
answer 3
yes, the steam is more concentrated and more direct than your shower.
answered 1 year, 6 months ago
makeupgal4ever
(Saint Augustine, FL)
Question
added oils?
Anyone put any added essential oils or anything in the steamer?
asked 1 year, 2 months ago
clptown
on Steamer Solutions
3 answers
Answers
answer 1
Well instead of putting any oils in this I would call an 800 number on the box.not sure if there is one on the box.
answered 1 year ago
monaliza72
(Blackfoot,idaho)
answer 2
NO!!!!!!!!!!! Use ONLY distilled water....if you add anything to it, it can malfunction. Oils can prevent the machine from working properly. If you want to use oils, use them another way, not in the steamer :)
answered 1 year, 1 month ago
hollysays
(New York)
answer 3
It is not recommended by the company to add essential oils to the water.
answered 1 year, 2 months ago
1877SEPHORA
(San Francisco, CA)
Question
How often should we use it ?
I really like this steamer but I just wonder how often should we use this?
asked 1 year, 2 months ago
FrankieHon
(Seattle)
on Steamer Solutions
3 answers
Answers
answer 1
I think it should be used twice a week.
If you have gone on a trip and you might be exposed to more dirt and grime then use it.
Also if not feeling well use it to clear up the nasal passage and the face.
answered 1 year ago
monaliza72
(Blackfoot,idaho)
answer 2
It depends. Make sure you are sitting 12-15 inches AWAY from the nozzle to prevent burning. Try once a week. Let your skin tell you whether or not it's too much. If not, try twice a week. Everyone's skin is different/ Remember to moisturize right after. I prefer the hope in a jar (4 oz) for my sensitive skin :)
answered 1 year, 1 month ago
hollysays
(New York)
answer 3
The steamer is safe to use daily if desired.
answered 1 year, 2 months ago
1877SEPHORA
(San Francisco, CA)
Question
clining steamer
how can i maintain steamer?
For clean steam I want to clean up steamer.
asked 1 year, 5 months ago
eoobkeoo
(Maryland)
on Steamer Solutions
2 answers
Answers
answer 1
First, ONLY use distilled water. This will prevent from getting build-up on and in the machine.
I have found using oxy-clean (the purple bottle) VERY carefully on the coils works. Make sure you rinse with distilled water ONLY. This will help prevent excess maintenance.
answered 1 year, 1 month ago
hollysays
(New York)
answer 2
You should only be using distilled water in it. If you use tap water, there will be mineral deposits from the water left behind, which will build up overtime and partially block the steam's exit... to clean away those deposits, run one cycle with 50/50 distilled water and white vinegar, that should get rid of any build up. Make sure you run one or two cycles right after with just distilled water to get the vinegar scent out and you are good to go!
answered 1 year, 4 months ago
YGMakeup
(Massachusetts)
Question
Other steamers
Is there any difference between this and other reputable steamers? Being that it's 5x+ the price of most facial steamers, I really want to make sure it's worth it!
asked 1 year, 3 months ago
bowlofmushypeas
on Steamer Solutions
2 answers
Answers
answer 1
I researched other steamers, and I like the policy Sephora has. Plus, if you don't like it, you can always return. I prefer this steamer to any other, and it's so simple to use. I found this to be a very good investment.
answered 1 year, 1 month ago
hollysays
(New York)
answer 2
Probably not.
answered 1 year, 2 months ago
linda000
(Opelika, AL)
Question
How big of a risk is there for burning yourself with this? At least one reviewer said they burned themselves. And is this okay for sensitive skin?
asked 1 year, 2 months ago
dxty
(philadelphia, pa)
on Steamer Solutions
2 answers
Answers
answer 1
This is a hard question to answer due to the level of cautiousness one must use. As long as it's placed on a sturdy, safe surface it is not easily tipped over. I do not believe an adult can easily be burned but due care is paramount. My 16 yr old son has even used this, but he understands the seriousness of using this product. I do not touch the steamer after use until it is completely cooled.
answered 11 months ago
ansv907
(Fairbanks, Alaska)
answer 2
I have sensitive skin. You need to be at least 12-15 inches away from the steamer to prevent burning. I love it, I use it 1-2 times a week and see great results! Great investment in my opinion :)
answered 1 year, 1 month ago
hollysays
(New York)
Question
My steamer spurts hot water. Is it defective?
About halfway through the 20 minute treatment my steamer starts to spurt hot water that splashes on my face, neck and chest. I have to shut off the machine when it starts spurting the hot water so it does not burn my skin! Is there something I can do to fix it or is my machine defective? There is plenty of water in the tank when it starts spurting and it is in upright position.
asked 1 year, 1 month ago
Anonymous
(Southern California)
on Steamer Solutions
2 answers
Answers
answer 1
That doesn't sound normal. Mine doesn't do that, and actually, that sounds dangerous! Do you have the "steam arm" all the way engaged into the unit?

If so, I'd return it for a new one. You can't be too careful. Mine emits *only* steam the entire time.

Good luck!
answered 1 year ago
JedsGirl
(Boston, MA)
answer 2
I think the water level might be too high,reduce the level of water and if it still does it return it promptly.
answered 1 year ago
monaliza72
(Blackfoot,idaho)
Question
age???
I noticed your reviews don't include above 54 yrs. Does this mean it won't be effective for ages above that? I am 77 and try to take care of my skin. Have always had good skin, little trouble. I do have trouble with nose pores enlarged and am always interested in anything that would help with that.
asked 1 year ago
Anonymous
(Georgetown TX)
on Steamer Solutions
2 answers
Answers
answer 1
I am 68 and I love this machine, it will be beneficial for you as well.
It WWII help you unclog large pores.
answered 11 months ago
lindave
(Phoenix, AZ)
answer 2
I think age shouldn't matter,if you take care of your skin and this product does exactly that,then why not.I would use cold water splashes on the face to tighten the pores.good luck
answered 1 year ago
monaliza72
(Blackfoot,idaho)
Question
How does the Ozone switch work?
What does turning on the Ozone switch do for the facial?
asked 1 year ago
Idahogirl123
on Steamer Solutions
2 answers
Answers
answer 1
I think ozone makes it more refined,I might be wrong but this is how it feels.
answered 1 year ago
monaliza72
(Blackfoot,idaho)
answer 2
The ozone setting helps to increase cell oxygenation and blood circulation, as well as increase cell turnover.
answered 1 year ago
1877SEPHORA
(San Francisco, CA)
Question
How do you use it?
Maybe it is straightforward but how do you use this product? I cannot find any videos online and the comments say the instruction manual is oddly written. Do you just put your face in front of the steam?
asked 1 year ago
Anonymous
(Canada)
on Steamer Solutions
2 answers
Answers
answer 1
I usually put it on a table a bit elevated with something like a thick book or box from the surface of the table and sit in front of it so the steam is aimed downwards to the face. Position face a few inches away and it works great.

There's a switch on the nozzle that see,s to affect the temperature of the steam slightly. Slide it one direction and the steam is a bit hotter and concentrated slide the other direction and it is just a tad cooler and fluffier for lack of a better description.
answered 11 months ago
AreeElf
answer 2
Well it's as simple as eating cake,literally.Add water to the mark and put it on a stable surface and press the start button.steam starts coming out and hold your face as close to it as you like.I would recommend this because it doesn't get any simpler then this.
answered 1 year ago
monaliza72
(Blackfoot,idaho)
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