Everything was dumped into a 'product box' with no packing baggies or styrofoam or anything, is this right?
I just got my package after eing out of town for the last couple of weeks and when I opened the delivery box, the actual package box was a squished lump of a thing. All the products were dumped inside (minus the third brush that was supposed to come with the set according to the original description) with absolutely no packing materials whatsoever. The mia was thrown in the box without so much as a plastic bag around it, the brushes were rolling around, and to be honest it looked like this was a repackaging or a return. Is this typical? I wouldn't think a $210 valued item would be packaged like a lump of junk the way this was.
Honestly, I'm livid at the packaging for this nearly $200 machine, and at the fact that I'm missing the acne brush that was advertised when I placed this order. If anyone else has ordered this product, can you please tell me if you also received a badly damaged product box with all the contents loose and unceremoniously shoved inside?
asked 2 years, 11 months ago
on Mia2™ Sonic Skin Cleansing Holiday Pore-fection Collection
I didn't have a printout of the original description, but I went to my local Sephora anyway because the packaging was terrible and to be honest I think it was a return. The seal was loose before I opened the package myself, and the shipping box came from an address that had the word 'returns' in it. I went to the store, and they did exchange the original squashed set for me, but I'm still angry about the missing brush. Yep, the one from the B&M store was also missing its third brush. I think I might wind up returning it entirely, and purchase from another store tat isn't doing the old bait and switch. Ugh.
answered 2 years, 11 months ago
I can only talk about the 3rd Brush because at this point my anger is so extensive over such a headache I don't remember how they packaged it.
The brush...they changed the kit removing one of the brushes off the page with out notification even though the 3 brushes were listed for a long time. They didn't send anyone 3 brushes even when the listing stayed up. They never notified anyone when they changed it either so the only way I knew I wasn't crazy is my print out of the page on the day I ordered. Showing all 3 brushes by name.
They changed it after I paid for it and it was in route to my house.
I had left reviews to try and inform people of what I experienced and what I received but they get deleted. In them I tell people to try what my local Sephora told me when I got fed up and returned it.
If you have a print out of the page showing the promised 3 brushes go into a store and they may give you the 3rd promised brush. If not you can still try to explain the situation. I would say show them the reviews but anyone who has talked about it gets deleted and others who give 5 stars proclaiming 3 brush promise never existed (becuase they don't see it now) stay up. So it's making it a lot harder.
Personally if you really want to try and keep it just go into the store, explain it all and tell them you want a new machine that wasn't shipped like garbage and you want your third brush. Be very nice and explain. Each one has it's own owner so each store can make their own decision.
I was really ticked off about it all but the way they handled it is what made me return it. My Sephora Store was very nice and understood everything including why I wanted my money back. 3rd brush or not.
answered 2 years, 11 months ago