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Should you still use heat protection spray when using this product?
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is this 100% damage free?
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how are these products on color treated hair?
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do these products smell like sunblock???
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how are these products on color treated hair?
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WEN® by Chaz Dean Healthy Hair Care Kit

What it is:A three-piece set of WEN essentials for gorgeous, healthy hair. What it does:Cleanse, condition, nourish, and repair your locks with this collection of WEN favorites for all hair types. The five-in-one Cleansing Conditioner will pamper and invigorate your stressed-out tresses with its luxurious formula of herbal extracts like aloe leaf juice and sweet almond oil. The Re Moist Intensive Hair Treatment is a super-nourishing, weekly mask that promises to give your hair more body and a beautiful, healthy shine. The Replenishing Treatment Mist is a lightweight, hydrating formula specially designed as a quick pick-me-up to increase volume and body between washes. This set contains: - 12 oz Sweet Almond Mint Cleansing Conditioner - 2 oz Sweet Almond Mint Re Moist Intensive Hair Treatment - 2 oz Sweet Almond Mint Replenishing Treatment Mist What it is formulated WITHOUT:- Sulfates - Synthetic Dyes- Petrochemicals- Phthalates - Triclosan What else you need to know:Designed to streamline your daily hair cleansing routine, the Cleansing Conditioner replaces shampoo, conditioner, deep conditioner, detangler, and leave-in conditioner. Research results: Based on a 3-week study of participants using the Cleansing Conditioner: - 97% agreed their hair was shinier - 90% agreed their hair had more bounce and body - 90% agreed their hair was less frizzy
Questions & Answers:
34 Questions
 | 
103 Answers
Overall Rating:
3.461 out of 5
3.5
out of
5
Product Details

Questions & Answers for WEN® by Chaz Dean Healthy Hair Care Kit

Question
why are so many pumps required?
why are so many pumps per wash required for this product? im contemplating buying it, but dont feel like being ripped off and kind of see the directions of "10-15 pumps" as a way to perpetuate excess, aka get customers ripped off. thoughts? does anyone actually use 10-15 pumps? anyone use less and notice good results?
asked 1 year ago
amitch90
(Overland Park, KS)
on Healthy Hair Care Kit
6 answers
Answers
answer 1
Since it doesn't foam up very much, a lot of product is needed to spread it over your head and hair length . I have waist length , fine hair that has sun damaged ends. I find if I use 3-4 pumps on 1/4 of my head then add some water and rub it until it foams before I go to the next area I use a lot less product. I also use another conditioner on the ends (while I have the Wen on my head) because Wen doesn't make my ends soft enough on its own.
answered 9 months ago
wahinediver
(kona, Hawaii)
answer 2
I have hair that goes down half way on my back. The first two times I used 12 pumps, but now I use 9 . I find I start off with 7 and if its not enough I try one more at a time. I wash my hair now every 4 days, it doesn't get dirty like before. After almost 2 months I am still on the trial box of wen. I love this stuff. Well worth the money.
answered 10 months ago
jaanabutler
answer 3
10 or 15 pumps, I have never seen that many and I use all of the products. I have one in the cleaning conditioner and one for a small then bottle that refreshes my hair in between washes....I use the same pump in a new bottle?! Where do all of the pumps come from you have?
answered 11 months ago
djptoday
(Temecula, CA)
answer 4
I have really thick and long hair. I use about 3-4 pumps.
answered 11 months ago
marcesd
(Honolulu, Hawaii)
answer 5
yes you do have to use that many pumps wen dont foam so u need to use that many pumps to get the product well in to the hair if you use less i found that my hair was still in the oily side not the clean feeling with it was dry 10-15 pump is well enough for your hair to be clean and looks it best when dry,,, well worth it
answered 1 year ago
mari30ella
(Orlando,fl)
answer 6
That was one of the issues that made me hesitant to even try WEN. If I had to use that much I'd never be able to afford it. I have relatively short (below chin but above shoulder) length hair, that is on the thin side. I use one generous pump each for the top, back and each side, message them in as directed, pull it through and let it sit for about five minutes before rinsing. I then use a small pump as a leave in then spray with the mist before styling. This has worked beautifully for me, I love the products amd they are lasting a long time. If you have longer or thicker hair you might need more than me, but the recommended amounts are ridiculous in my opinion.
answered 1 year ago
Anonymous
(Philadelphia, PA)
Question
Is it available in the store
asked 10 months ago
51rocks
on Healthy Hair Care Kit
6 answers
Answers
answer 1
only certain stores carry it in store, it is best to just call and ask before you go.
answered 4 weeks ago
feliciacoupon
(Fort Myers, FL)
answer 2
I bought my set in the store at Sephora :)
answered 4 months, 2 weeks ago
kcarwile
(GA)
answer 3
Yes, they have many sizes
answered 10 months ago
jaanabutler
answer 4
It was available in the Honolulu store. Can't speak for other cities.
answered 10 months ago
hapstersmom
answer 5
Yes, this kit is available in select stores :).
answered 10 months ago
1877SEPHORA
(San Francisco, CA)
answer 6
This kit is available in our stores. Please use the "Find in Store" feature to the right side of the product information to find it near you.
answered 10 months ago
1877SEPHORA
(San Francisco, CA)
Question
It says "Conditioner", but is it also a shampoo?
Does the one bottle of 'conditioner' do everything? Or do I need to buy a separate shampoo as well?
asked 1 year, 9 months ago
Anonymous
(Cleveland, OH)
on Healthy Hair Care Kit
5 answers
Answers
answer 1
The larger bottle with the pump contains 'Conditioning Cleanser.' This replaces your shampoo and conditioner. You will no longer need two separate product to clean and condition. There is also an intense moisture treatment called 'Six Thirteen'. Both work extremely well.
answered 1 month, 4 weeks ago
kittenpie
(Wilmington, NC)
answer 2
The one bottle is called conditioner yet it does everything. This one bottle takes the place of separate shampoo and separate conditioner. I have frizzy curly dry damaged hair and this has made my hair feel smooth and soft. I use it only twice per week, but you can also use it every day. My curls stay nice for days.

Instructions say to comb through while conditioning, this works well. I do not comb my wet hair again after I'm through and when styling.
answered 1 year, 4 months ago
Maddie96761
(Lahaina, Maui, Hawaii)
answer 3
The one bottle of conditioner does everything! You won't believe how your hair feels! Butter soft! That one bottle has replaced my shampoo, conditioner, deep conditioner, and leave in conditioner. It does it all! I have mid-back length relaxed hair.
answered 1 year, 6 months ago
Vprincess
(Maryland)
answer 4
It's supposed to replace the shampoo.
answered 1 year, 7 months ago
KatChick
(Springfield, VA)
answer 5
No you don't need to buy shampoo. The product is basically a all in one product. You apply it at first as if its shampoo then you let it soak up in your hair as a conditioner
answered 1 year, 9 months ago
kfowler
(Newport News, VA)
Question
Does this product work with thinning hair, that is currently falling out on a daily basis?
asked 1 year, 3 months ago
Matty13
(Dallas, TX)
on Healthy Hair Care Kit
5 answers
Answers
answer 1
This product reduced the amount of hair that normally came out when I washed it and styled it.
answered 8 months ago
sasha01
(des moines, ia)
answer 2
I bought Wen hoping it would help with my thining hair. It did not. It dried my hair out horribly but did not affect my hair loss at all. If anything more came out.
answered 9 months ago
Anonymous
(Ottumwa, IA)
answer 3
My hair feels thicker now then it ever did. I think it is worth the money to try it. Everyone is different so it's hard to say.
answered 10 months ago
jaanabutler
answer 4
My hair is what you describe yours as. With each kid, I lost more and more hair and it became thinner and thinner. The fortunate thing is that the hair I lose does grow back but since using Wen, it no longer falls out. To also add in regards to the deep conditioning treatment, the packaging or Wen website doesn't say this, but you can do the treatment overnight wearing a shower cap to bed - you do still have to rinse out the next morning. Hope this helps!!
answered 1 year, 2 months ago
kittycarr
(Frederick, Maryland)
answer 5
I typically have a lot of shedding and I have not noticed that it cuts down on that. However, it definitely helps with breakage due to dryness. It is very moisturizing so if you need something light to add volume to thin hair it may not be the best. I have thick, dry hair and I like it for the nourishment.
answered 1 year, 2 months ago
beautybeebee
(Oxford, MS)
Question
Does WEN Make Your Hair Fall out?
I've been reading the reviews. Most of them are favorable; however, I see several where users have experienced significant hair loss. I'm a little concerned about this. My color treated hair is dry and damaged and I have a place in the back where it has broken off. This is probably from using a blow dryer and flat iron. I need a product that will correct the damage, not one that might cause my hair to fall out.
asked 10 months ago
scottishlass
(The Deep South)
on Healthy Hair Care Kit
5 answers
Answers
answer 1
I have never had this happen to me personally, not to say it could not happen but I have never experienced this.
answered 4 weeks ago
feliciacoupon
(Fort Myers, FL)
answer 2
I was in the same boat you are in, but Wen made my hair even more dry, frizzy, and coarse. My hair felt the cleanest it's ever felt, but that was the ONLY upside I experienced. And the longer I used it the worse it got.
answered 9 months ago
Anonymous
(Ottumwa, IA)
answer 3
I have not had any issues with my hair falling out. If your hair is damaged you might want to try their treatment conditioner and maybe give your hair a break from the heat a little :)
answered 9 months ago
anonymous11
(Clarksville, TN)
answer 4
I've been using Wen for a while and I've never had any hair loss from it. If anything, I put another heavier conditiner on my ends and damaged parts on top of the Wen when I use it. If anything, Wen doesn't conditiner my ends enough but when combined with either wen conditioning tub or another conditiner,it works great! Just wish it wasn't so expensive!
answered 9 months ago
wahinediver
(kona, Hawaii)
answer 5
I have badly damaged colored hair, but I find that I am losing less hair then I did before. My hair is in way better condition now after using wen.
answered 10 months ago
jaanabutler
Question
how large bottle is shampoo
What size is shampoo
asked 9 months ago
Anonymous
on Healthy Hair Care Kit
5 answers
Answers
answer 1
16oz
answered 4 weeks ago
feliciacoupon
(Fort Myers, FL)
answer 2
Its actually not a shampoo, its a conditioner. If you are asking about the size that comes with the 3 products the bottle is 12oz.
answered 4 months, 2 weeks ago
kcarwile
(GA)
answer 3
It's a 12oz bottle
answered 8 months ago
sasha01
(Moline, Il)
answer 4
DO NOT BUY so small it's not worth the money I used it up in a week and I looked on the WEN site and there was all kinds of goodies you can get if you order from them.
answered 8 months ago
MonikaBelle
(Atlanta Ga)
answer 5
The Sweet Almond Mint Cleansing Conditioner is 12 oz
answered 9 months ago
1877SEPHORA
(San Francisco, CA)
Question
Do they test on animals?
asked 1 year, 1 month ago
Dessara
on Healthy Hair Care Kit
4 answers
Answers
answer 1
Wen was just certified by Leaping Bunny. They're cruelty free
answered 9 months ago
Anonymous
answer 2
I am pretty sure they don't, but you can always check his website to be sure :)
answered 9 months ago
anonymous11
answer 3
Yes. They're owned by Guthy Renker which is a huge cosmetics conglomerate. If a company doesnt outwardly advocate that they DONT test on animals, they do.
answered 1 year ago
krisvan3
(Newmarket, Ontario)
answer 4
no! wen is 100% cruelty free and thats another reason I love it!
answered 1 year, 1 month ago
1rayonce
(Chicago IL)
Question
How do you get the conditioner pump to pop?
I just got my Wen hair kit today, but I haven't been able to use it because I can't get the pump that came with the bottle to pop up. I feel so silly, because I've been twisting it around and around like other pumps, but it won't open! Is mine just defective, or am I doing something wrong?
asked 1 year ago
Anonymous
(Ithaca, NY)
on Healthy Hair Care Kit
4 answers
Answers
answer 1
Just keep trying, it will pop, I had a hard time too. It does pop up like you would think. I pulled on mine after twisting and twisting it. It took a bit of time.
answered 10 months ago
jaanabutler
answer 2
Make sure you are twisting it correctly and pull up slightly, it pops easily then!
answered 11 months ago
djptoday
(Temecula, CA)
answer 3
I think yours is defective, just pour some into your hand!
answered 1 year ago
krisvan3
(Newmarket, Ontario)
answer 4
that happened with one of my pumps before too but I had another one laying around so I just took a pump from an empty bottle. The conditioner is so good, you could just dump it into your hand, the products still good. would be a shame to have to waste it, I would prob move it into a empty body butter jar.
answered 1 year ago
1rayonce
(Chicago IL)
Question
does wen have anything for gray hair
I don't color my hair and do not want to, but it is very fine & limp. It needs more body & shine. It's as fine as corn silk. I put conditioner in it and leave it in and that gives it body but it is dull looking until I have hair spray or shine spray on it. I do not perm my hair. Any help would be appreciated!
asked 3 months, 3 weeks ago
Anonymous
(Howe, TX)
on Healthy Hair Care Kit
4 answers
Answers
answer 1
Based on my experience the Wen products may serve you extremely well. I have very fine hair, and lots of it! Wen was able to tame my hair without weighing it down. I use the Anti-frizz Curl Creme, and have given my shine spray to a friend that has thinner, very fine hair. He LOVES it! Says it neither weighs his hair down, nor does it make it look/feel oily. He maintains an increased body, and receives complements everywhere he goes. Hope that helps!
answered 1 month, 4 weeks ago
kittenpie
(Wilmington, NC)
answer 2
Well I guess it's the real product. Just look at the packaging. It doesn't look fake at all.
answered 2 months, 3 weeks ago
Rhanneii
(Montréal, CA)
answer 3
I don't think they have anything particularly for grey hair, however I would try this out to help soften and hydrate your hair. It's a great product, and it does claim to help keep hair color looking its best. Many people aren't aware of this but if you go to www.chazdean.com he has a much larger selection for products, so you might find something there!! Hope that helped!
answered 3 months, 1 week ago
SamanathaS
(NYC, NY)
answer 4
Wen is designed for all hair types and works great with fine hair! This product will give you instant body and shine.
answered 3 months, 3 weeks ago
1877SEPHORA
(San Francisco, CA)
Question
what do you use for a shampoo?
i just seen where it said conditioner and it kind of confused me a little bit
asked 1 year, 4 months ago
staceexxx
(mitcHELL)
on Healthy Hair Care Kit
4 answers
Answers
answer 1
no shampoo, just the cleansing conditioner. it takes a bit to get use to not using shampoo.
answered 4 weeks ago
feliciacoupon
(Fort Myers, FL)
answer 2
The conditioner is the shampoo. That is what you use. I use the mask first, in the small round container, then the cleansing conditioner , then the spray. It's awesome
answered 10 months ago
jaanabutler
answer 3
Theoretically you're supposed to use 16 pumps or more of this and massage it in as a shampoo and conditioner. But if you have thin, fine, or uncolored hair it's best not to use conditioner above her ears, so as expected it weighs it down and makes it greasy. I had to use shampoo and then use this as the conditioner.
answered 1 year, 4 months ago
ericasw
(Los Angeles, CA)
answer 4
The package I purchased included a shampoo, a deep cleanser, and a conditioning spray. I have used it for over a week now and love it. You just use the shampoo and after using you'll see you don't require a conditioner.
answered 1 year, 4 months ago
yourdarlin
(Valparaiso, Indiana)
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