Just keep adding layers, I haven't had a problem with the opening. A little seems to go a long way. If that doesn't work for you then add an extra coat or two.
answered 1 year, 2 months ago
(East Windsor, CT)
Read your review too, realize you posted a year ago, but just-in-case you still aren't aware: One of the GR8 things about ordering from Sephora is that a label is included on your invoice to use to return Anything for Any Reason at No Charge = FREE! The process can take several weeks but, depending on how soon you do your return, credit will be applied back to your method of payment or to your online store acct. (automatically deducted when you place an order). Am always surprised to read customers from anywhere say they "wish" they could return something or that they're going to just "toss" something :o) Also, didn't we learn as teenagers not to "pump" our mascara, thus causing it to dry out? Aloha from the Rainy side of the Big Island :>)
answered 1 year, 5 months ago
Believe me there is product on the brush! Actually the product is "in" the brush which helps to not get clumpy.
answered 2 years, 1 month ago
I am having the same issue. I'm going to just keep trying to redip it in, but I might actually get a back up spoolie/wand to use. I really don't feel like returning it.
answered 2 years, 4 months ago
Try twisting the wand in circles while it is in the tube to get more product out.
answered 2 years, 6 months ago
(San Francisco, CA)