Is it normal that the product has "crystals"?
I received an order for the First Aid Beauty Ultra Repair Concentrate, it's my first time using the product. The expiry date on it says 08/16, so it is not expired. When I opened the little tub, the balm inside had these sort of "crystals" sitting on top. Long, thin,transparent, looks like it's little hairs growing out of the product! Is this normal?
The product looks white and smells ok. But I'm not sure if these 'crystals' are normal or if I should return the product???
asked 5 months, 2 weeks ago
on Ultra Repair Concentrate
I had the same thing in my package! They were crusty and didn't exactly "melt" down when I was applying the product. I ended up trying to scoop out the product around the crystals and ultimately ended up returning mine.
answered 3 weeks, 3 days ago
Crystals are normal and will "melt away" if you rub your finger on the surface and let your body heat melt them.
answered 1 month ago
(San Antonio, TX)
This is totally normal! I've bought multiple containers of it and some have it and some don't. Most melt away onto your skin but sometimes you'll just have to brush it off!
answered 3 months ago
It is normal, my product was solid/strange looking to me when I first opened it as well. Just warm up with your hands and apply to face as needed.
answered 3 months, 1 week ago