Is this supposed to be crystalline?
I recently bought this product, and it is past it's expiration date... normally I wouldn't pay attention to a lotion's expiration date, but it seems to be crystallized and hard to massage into my skin. Is that how this is supposed to be? Or is my product just super old?
asked 5 months, 2 weeks ago
on Ultra Repair Concentrate
Both tubs I have bought have had crystals on top and did not impact the product's performance.
No, I had the same issue and mine was ok. I returned it, because I could not stand that feeling.
answered 4 months, 2 weeks ago
Sounds like it might be getting old. It should look and feel like a cream. The balm is more like the crystalline and hard. It (balm) is more concentrated.
answered 4 months, 3 weeks ago